Writing template · CLB 8–12
Writing Task 1: Writing an Email
One repeatable email blueprint for every prompt — complaint, invitation, explanation, or request.
The sample question
You recently ordered a pair of running shoes from the online store RunFast. When the package arrived, the shoes were the wrong size. You must write an email to the customer support team about the problem. Your email should include: • Your order details • A clear description of the problem • What you would like the support team to do
A structure to follow
- 1Address the email appropriately in the opening salutation.
- 2State the reason for writing early in the first paragraph.
- 3Give enough detail so the recipient can find your order.
- 4Close politely with a clear request.